Technological trends and new business models in last mile delivery 1768 516

Abstract

After the COVID-19 pandemic, companies worldwide had to join the E-Commerce   model business model in order to achieve their sales goals and slow down the impact of confinement. Most companies reorganized their process and resources to generate a model that would give value to demanding customer who wanted to have their orders al their doorstep within the next 24 hours. Organizations managed to make e-Commerce become a digital Marketplace to reach their customers. In this sense, the world of logistics and distribution is facing a business revolution, specific un the area of last-mile delivery. In this work, he delves the technologies and new business models that are being used by various leading companies in Mexico to ensure the transfer of a product from the distribution center to end customer client, achieving efficiency and making use of innovation.